What happens if I need to change my address?
We’ll start locking orders once we get a good majority of backers replying to the survey, but we will not start locking addresses until we receive the books from our printer. In the meantime, you can log in to Backerkit at any time and change your address. We’ll send out a reminder email before locking addresses. If somehow your address has an error after locking, let us know and we can change it for you.
Last updated: February 07, 2023 20:16
When will books ship?
We expect to receive our printed books this summer, likely around July. We may be able to bring some books to GenCon for backers to pick up there if they are present.
Backers who are getting only print-on-demand books may have their print orders fulfilled sooner, as soon as all books in their order are ready to ship.
Last updated: February 07, 2023 20:17
What if my books are damaged in shipment?
Please take a photo of the damaged book(s) along with a photo of the packaging and the mailing label on the outside of the box. We will let our shipping partners know and get replacements headed your way as soon as possible.
Last updated: February 07, 2023 20:18
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.